Refund & Cancellation Policy

Last Updated: 15 August 2026

At Meridian Executive Academy Pte. Ltd., we are committed to transparency and fairness in all our financial dealings. This policy outlines the conditions under which course fees may be refunded or transferred.

1. Cancellation by Participant

Cancellation requests must be submitted in writing to [email protected]. Refund eligibility is determined by the date we receive your written request:

• More than 30 days before programme start: Full refund minus a S$50 administrative processing fee.
• 15 to 30 days before programme start: 75% refund of the total course fee.
• 7 to 14 days before programme start: 50% refund of the total course fee.
• Less than 7 days before programme start: No refund, but you may transfer your registration to a future intake of the same programme within twelve (12) months at no additional cost (subject to availability).

2. 14-Day Satisfaction Guarantee

For all self-paced and online programmes, we offer a 14-day satisfaction guarantee from the date of enrolment. If you determine that the programme does not meet your expectations, contact us within this period for a full refund, provided you have not completed more than 25% of the course materials.

For live, instructor-led programmes, the satisfaction guarantee applies to the first two sessions. If you choose to withdraw after attending no more than two sessions, you are eligible for a full refund.

3. Transfers and Substitutions

Registered participants may transfer their enrolment to a colleague from the same organisation at any time before the programme start date at no additional charge. Please provide the substitute's full name, email, and job title at least five (5) business days before the programme begins.

You may also defer your enrolment to a later intake of the same programme once at no charge, provided you notify us at least fourteen (14) days before the original start date. Subsequent deferral requests will incur a S$100 administrative fee.

4. Cancellation by Meridian Executive Academy

In the unlikely event that we must cancel a programme due to insufficient enrolment, instructor illness, or circumstances beyond our control, registered participants will be offered the following options:

• A full refund of all fees paid
• Transfer to the next scheduled intake of the same programme
• Credit toward any other Meridian Executive Academy programme of equivalent value

We will notify participants of any cancellation at least seven (7) days before the scheduled start date, where reasonably possible.

5. Non-Refundable Items

The following are non-refundable under all circumstances:

• Third-party examination or certification fees paid on behalf of participants
• Shipping or delivery charges for physical course materials that have already been dispatched
• Corporate training deposits that have been applied toward customised programme development

6. Refund Processing

Approved refunds will be processed within fourteen (14) business days of approval. Refunds will be issued to the original payment method used during registration. We are not responsible for delays caused by financial institutions.

7. Contact

For cancellation or refund requests, please contact:
Email: [email protected]
Phone: +65 6123 4567
Address: 10 Anson Road, #12-08 International Plaza, Singapore 079903